Answering Service

Patient care begins at the first point of contact. That is why efficient and empathetic healthcare answering service is vital to any establishment, especially one with lots of traffic.

Trained professionals who can promptly answer calls, emails, or messages (chat) and answer patient queries, schedule appointments, register patients, assist with payment concerns, etc.

Can make your practice run in a more organized manner. Providers may prefer opting for medical or dental answering services only to cover busy hours,  break times, or after-hours. But as practices expand, full-time services are essential to ensure no patient engagement is missed.

Medical Answering Services – We can help you with

  • 24/7 medical reception service.
  • Emergency call handling.
  • Out-of-office hours answering service.
  • Answering and reviewing messages on your online portal.
  • Appointment scheduling over the call or online.
  • 24/7 email and chat support as your healthcare answering service.

Benefits of Choosing Astron EHS for Answering Services

  • HIPAA-compliant answering service. We give utmost priority to patient confidentiality.
  • 24/7 available staff that is well-versed in medical terminologies and experienced serving numerous practices.
  • Trained in the handling of Protected Health Information (PHI).
  • Dual financial benefit:
  • Our high-quality medical and dental service is affordably charged based on the size of the practice.
  • Providers and their front office staff have more time to deliver care to more patients.
  • We integrate our answering services with your practice management software. – We follow up with patients for payments and appointment reminders.
  • Our trained medical answering service professionals take precise and accurate notes to allow seamless revenue cycle management.
  • Improved patient satisfaction and provider-patient relationship.